Throughout my career I have been asked one specific question greater than any other, 'What does a Casino Host do'. It has become very difficult to answer. My best answer was 'I help increase the casino's profitability' that has been followed by a 'what''?
If you Google Casino Host, you will find many pages of definitions, job descriptions, how to become a Host. It is even listed in Wikipedia! The position even has numerous names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls within the marketing department and often reports to The Director of PLayer Development who in turn reports with a VP of Marketing.
Most casino players have never met a host, determine if they have a bunch or qualify for tons. Some casinos could have a link within the Gaming tab which will introduce the Hosts for your property which has a contact email. Other casinos will give you an exact play level you will want to achieve prior to deciding to will be assigned a number. As stated inside a previous article, the Players Club brochure will explain at what tier level you may be eligible for a bunch. Unless you're a very large player, you have probably never met your host, or even determine have one. Until he or she calls you to definitely introduce themselves and invite you back to the property. Better called Telemarketing.
The casinos use a data base of all guests who have acquired a players card. The program that is utilized shows your play. For example; if you might be a slot player it shows total coin-in/coin-out plus your value on the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is on a daily basis you visit the casino. It also shows what your value on the casino could be if made more trips.
Making more trips to a casino will depend on your loyalty, the customer service you obtain, maybe if you are lucky at the home, direct mail offers coming from a property, location and I am sure a number of other factors. What if you have a personal casino host that greeted you during your visits, took care of most amenities and room reservations on your trip and made you feel comfortable in your stay? You is often a bit more loyal to that property. Guests like to own a 'contact' in Las Vegas, Atlantic City or wherever you go to gamble. Even local casinos have a number program.
If you are gambling at, or frequenting a property on a regular basis and spending some dough, you have a number! You are stored on someone's list and may be acknowledged. I know this does not happen. The business has evolved. It is more about telemarketing and achieving you in the door. Personal customer service has been placed on the back-burner. A good host is likely to make the time to meet and greet his more info guests, whatever the ADT. Everyone wins within this scenario. As a gamer you use a contact along with a go-to person and will probably visit often, receive more comps and move up a tier or two while using players club. The casino may have an increase in play by you.
A couple of months ago I decided to use a casino in a very large chain of local properties that I weren't to in certain time. I held the very best tier card on the time I was playing there and was never greeted. I went the players club, received my new card and played a little. The next day I received an e-mail from a number thanking me for returning and alluring me back. I replied for the email asking why I wasn't greeted before and why I should return. I never received a reply. Would you visit this property again?
As stated before, if you happen to be spending a qualifying amount of money and time, you have a bunch. If you're feeling you deserve one, ask a slot floor one who is the host working and talk to them. Be cordial, polite and expect some customer care. It is job